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FREQUENTLY ASKED QUESTIONS
You’ve Got Questions, We’ve Got Answers
Check out our most common inquiries we get at The Earth Pantry. If you have any further questions regarding one of our products or services, feel free to contact us and we’ll be happy to assist you today.
Do you deliver?
Yes! We deliver to the local CSRA (greater Augusta area) in Georgia, USA.
To see the specific zip codes we deliver to, and our delivery policies, please visit our Store Policies page.
This is my first order! How does this work?
YAY! We are so glad that you've taken a step closer to a healthier lifestyle!
We want to make this process as easy as possible for you!
At checkout, choose package-free delivery to get $2 off your delivery fee.
If you select package-free delivery, please indicate where you would like us to leave your items.
Examples: In the mailbox, in a labeled bag hanging on the front doorknob, in the labelled basket next to the rocking chair, etc.
Please label your bags or boxes with a piece of paper saying "Earth Pantry".
What is package-free delivery?
Package-free delivery means that we drop off your order, as the products come. No boxes, filling, wrapping, or tape. We offer this in order to avoid using materials with a short lifespan, often getting thrown away immediately after opening. The Earth Pantry encourages Refuse, Reuse and Repurpose over Recycle. With package-free delivery, we are both able to keep this planet a little bit cleaner. As a thank you, we will remove $2 from your delivery fee!
When choosing a package-free delivery, make sure to leave a note of where to drop off your order.
Where are your products sourced?
Our goal is to provide you with high-quality products that are made with the lowest carbon footprint possible. We source as many products as possible in the surrounding Augusta area, Georgia, and then the USA. Some products are not yet manufactured in the United States, and must be sourced elsewhere. When ordering products from other countries, we do thorough research to make sure that the materials used are from sustainable sources, are biodegradable, and that the manufacturer provides safe working environments. We also request the shipping method requiring the least carbon emissions and plastic-free packaging.
Can I place a special order?
Of course! Please use our Contact Us page to inquire about large, or specialty orders. Please keep in mind that it may take up to 1-2 months to make specialty orders depending on the need/product, so please reach out to us as soon as possible with an inquiry.
I am a producer, and I'd love to connect with you. How can we make a partnership?
As mentioned many times, we want to stock as many products as possible locally! Each of our products from Georgia are marked. If you make or grow a product in Georgia, that we do not already offer or do not source locally, please fill out our Contact Us page or email us directly at hello@TheEarthPantry.com. We are eager to connect with more local farmers and producers! :)